隐私政策
Last updated: 23 October 2026
JRCOCO respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose your information when you visit our online store, place an order or contact us.
In this policy, “JRCOCO”, “we”, “us” and “our” refer to the operator of the JRCOCO online store: Ningbo Suzhen Trading Export Co.,Ltd.
1. Information We Collect
Depending on how you interact with our store, we may collect:
Contact information: Your name, email address, telephone number and delivery address.
Order information: Your order number, purchased products, order history, delivery details, returns, exchanges and customer service communications.
Payment information: Information required to process your payment. Payments are handled through Shopify and the relevant payment provider. We receive the information made available to us by those providers.
Technical information: Information such as your IP address, browser type, device information, pages visited and interactions with our website.
Marketing preferences: Your preferences for receiving promotional emails and other marketing communications.
We collect information directly from you when you place an order, submit a form, contact us or subscribe to marketing communications. Certain technical information may also be collected automatically through cookies and similar technologies.
2. How We Use Your Information
We may use your information to:
Process payments and manage orders.
Arrange fulfilment, shipping, tracking, returns and exchanges.
Respond to enquiries and provide customer support.
Send order confirmations, shipping updates and other essential service communications.
Detect and help prevent fraud, misuse or unauthorised transactions.
Maintain, analyse and improve our online store and customer experience.
Send marketing communications where you have consented or where otherwise permitted by law.
Meet applicable legal, tax, accounting and regulatory obligations.
We use personal information for purposes that are reasonably related to our business and permitted by applicable law.
3. How We Share Your Information
We may share relevant information with service providers when necessary to operate our store and fulfil your order, including:
Shopify: Our ecommerce platform and related store services.
Payment providers: Services that process or verify payments.
Fulfilment and shipping partners: Our fulfilment warehouse in China, international logistics providers, carriers and delivery partners who need relevant information to prepare, dispatch and deliver your parcel.
Technology and business service providers: Website tools, customer support systems, analytics, email marketing and advertising services, where used.
Professional advisers and authorities: Where reasonably necessary to obtain professional advice, meet legal obligations or respond to lawful requests.
We do not authorise service providers to use your information for unrelated purposes merely because they receive it to provide a service to us.
4. International Processing and Transfers
JRCOCO uses a cross-border fulfilment model. To deliver your order, relevant information such as your name, delivery address, contact details and order information may be shared with our fulfilment and shipping partners in China.
Shopify, payment providers and other service providers may also process or store information in other countries where they or their service providers operate.
Privacy laws and protections may differ between countries. Where applicable privacy laws require additional steps for international disclosures, we will take the steps required by those laws.
5. Cookies and Similar Technologies
Our website and service providers may use cookies, pixels and similar technologies to:
Operate essential website and shopping cart functions.
Remember preferences.
Understand how visitors use our website.
Measure website performance.
Support analytics and advertising activities where enabled.
You can manage cookies through your browser settings and any cookie preference tools offered on our website. Disabling certain cookies may affect some website features.
6. Marketing Communications
We may send promotional emails about JRCOCO products, offers and news where you have consented or where otherwise permitted by law.
You can unsubscribe using the link included in marketing emails or contact us directly at jr-coco@outlook.com.
Unsubscribing from marketing emails will not stop essential communications about your orders, transactions or customer service requests.
We handle marketing communications in accordance with applicable privacy and spam laws.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer service, business records and legal obligations.
Retention periods depend on the type of information and why it was collected. Where information is no longer required and we are not legally required to retain it, we will take appropriate steps to delete or de-identify it.
8. Security
We take reasonable steps appropriate to our business to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no online service, electronic transmission or storage system can be guaranteed to be completely secure.
If you believe your personal information has been compromised in connection with JRCOCO, please contact us promptly.
9. Access, Correction and Privacy Complaints
Depending on the laws that apply to your circumstances, you may be entitled to request access to personal information we hold about you or ask us to correct inaccurate information.
To make a privacy request or raise a concern, contact jr-coco@outlook.com.
Please explain your request or concern clearly. We may need to verify your identity before responding.
We will review and respond to privacy requests and complaints in accordance with applicable law.
10. Third-Party Websites
Our website may contain links to third-party websites or services. Those websites operate under their own privacy policies and practices.
We encourage you to review their policies before providing personal information. This section does not exclude any responsibility imposed on JRCOCO by applicable law.
11. Children's Privacy
Our online store is intended for people who are able to make purchases under applicable law. We do not knowingly seek to collect children's personal information in circumstances where such collection is not permitted.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.
12. Changes to This Policy
We may update this Privacy Policy when our business practices, services or legal obligations change.
The latest version will be published on our website with an updated date. We encourage you to review this policy periodically.
13. Contact Us
For privacy questions, access or correction requests, or concerns about how your information is handled, please contact:
JRCOCO
Email: jr-coco@outlook.com
Business operator: Ningbo Suzhen Trading Export Co.,Ltd.
Business mailing address: No.33 Hongtang West Road,Jiangbei District,Ningbo City,Zhejiang Province
Thank you for trusting JRCOCO.
