At JRCOCO, we want you and your dog to enjoy every adventure together. If something isn't quite right, we're here to help.

30-Day Returns and Exchanges

You may request a return or exchange within 30 calendar days of receiving your order for eligible change-of-mind or sizing requests.

To qualify for a change-of-mind return or exchange, the product must:

• Be unused, unworn and unwashed.
• Be in its original condition.
• Have its original packaging intact and complete, including original tags and accessories where applicable.
• Be accompanied by your order number or other proof of purchase.

Please contact us before sending an item back so we can review your request and provide return instructions.

Return Shipping Costs

For change-of-mind returns, including cases where you no longer want the item or have selected the wrong size, the customer is responsible for the return shipping cost.

Please use a suitable tracked shipping service where available and keep your proof of postage until the return has been completed.

Any original shipping charges will be handled in accordance with our policy and applicable law.

Size Exchanges

For an eligible size exchange requested within 30 calendar days of delivery:

• No additional exchange handling fee will be charged.
• The customer is responsible for the shipping cost of returning the original item to us.
• The customer is also responsible for the shipping cost of sending the replacement item to an Australian delivery address.
• Exchanges are subject to product and size availability.

Before approving an exchange, we will explain the return procedure and any applicable shipping costs. Please wait for our instructions before sending an item back.

If the requested replacement is unavailable, we will contact you to discuss the available options.

How to Request a Return or Exchange

Step 1 — Contact us

Email jr-coco@outlook.com within 30 calendar days of receiving your order.

Please include your order number, the product name and whether you would like a return or exchange.

Step 2 — Wait for instructions

Our team will review your request and provide the appropriate return instructions.

Please do not send an item to an address that has not been confirmed by our team.

Step 3 — Pack and return the item

For a change-of-mind return or exchange, make sure the item is unused, in its original condition and packed with its original packaging, tags and accessories.

The customer is responsible for the return shipping cost and, for exchanges, the shipping cost of sending the replacement item to Australia, except where we are required to cover these costs under applicable law.

Step 4 — Refund or exchange

Once the returned item has been received and assessed, we will confirm the outcome of your request.

Approved refunds will be issued to the original payment method. The time it takes for the refund to appear may depend on your payment provider or bank.

Exchanges are subject to stock availability. Any applicable replacement shipping costs must be confirmed and arranged before the replacement item is dispatched.

Damaged, Faulty or Incorrect Items

If your product arrives damaged, faulty or materially different from its description, please contact us at jr-coco@outlook.com.

Include your order number, a description of the issue and photographs where helpful.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.

Your rights under the Australian Consumer Law, where applicable, are not limited by this 30-day policy. The original packaging requirement, return time limit and change-of-mind shipping rules do not override statutory rights for faulty or otherwise non-compliant goods.

Where required by law, JRCOCO will cover reasonable return costs or arrange collection and provide the applicable remedy.

Important Information

Our 30-day change-of-mind return and exchange policy is an additional store policy. It does not replace or reduce any rights or remedies available to consumers under applicable law.

Products that do not meet the change-of-mind eligibility conditions may not qualify for a voluntary return or exchange. This does not affect any applicable statutory consumer rights.

Contact Us

For returns and exchanges, please contact:

Email: jr-coco@outlook.com

Thank you for giving JRCOCO the opportunity to help. We look forward to being part of your next adventure together.