Frequently Asked Questions

JRCOCO orders are dispatched directly from our fulfilment warehouse in China to Australian customers. Available delivery destinations and shipping options are shown during checkout.

Estimated delivery time is approximately 10–20 days. Actual delivery times may vary depending on your location, order processing, international transit and carrier delays. This is an estimate rather than a guaranteed delivery date.

Yes! We offer free standard shipping on Australian orders of A$70 or more. The threshold is calculated using the merchandise subtotal after discounts and before shipping charges. Orders below A$70 are charged the applicable shipping fee displayed at checkout.

Our Australian delivery arrangement is intended to include applicable taxes and import charges for standard deliveries. You should not be asked to pay additional import duties or taxes on delivery for orders covered by this arrangement. If a carrier requests an additional payment, contact us at jr-coco@outlook.com so we can investigate.

Where tracking is available, tracking details will be provided after dispatch. Please allow some time for tracking information to appear or update as your parcel moves through the delivery network.

If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking details, if available. We will work with our fulfilment and shipping partners to investigate the issue.

Eligible change-of-mind returns and exchanges can be requested within 30 calendar days of receiving your order. Items must be unused, unworn and unwashed, in their original condition, with the original packaging, tags and accessories intact where applicable.

Read our Returns & Exchanges Policy for full details.

For eligible change-of-mind returns, including when you no longer want an item or have chosen the wrong size, the customer is responsible for the return shipping cost. Please contact us before sending anything back so we can confirm the return instructions.

For eligible size exchanges, the customer pays the shipping cost of returning the original item and the shipping cost of sending the replacement item to Australia. No additional exchange handling fee is charged. Exchanges depend on stock availability.

Please email jr-coco@outlook.com with your order number, a description of the problem and photos where helpful. We will assess the issue and provide an appropriate remedy under applicable consumer law. Your statutory consumer rights are not limited by our 30-day change-of-mind policy.

Once the returned item has been received and assessed, we will confirm the outcome. Approved refunds are issued to the original payment method. The time it takes to appear in your account may depend on your payment provider or bank.

Measure your dog according to the instructions on the individual product page, then compare the measurements with the relevant size guide. If your dog is between sizes, contact us before ordering for guidance.

Follow the fitting instructions for your specific harness. It should fit comfortably without restricting normal movement or rubbing excessively. Check all straps and fastenings before each outing.

Check your dog's measurements against the size guide for the specific vest. Follow the manufacturer's instructions for adjusting the straps and fitting the vest, and check the fit before water activities.

No. Always supervise your dog around water, even when wearing a life vest. A flotation vest may provide additional support, but it does not eliminate water-related risks or replace close supervision.

Beach access rules vary by location. Check your local council's website for dog-friendly beaches, leash requirements, restricted areas and seasonal rules before heading out.

Consider bringing fresh drinking water, a portable water bowl, a suitable leash, waste bags, a towel and any appropriate outdoor gear for your dog's activities. Keep your dog supervised and provide regular breaks.

Plan outings for cooler parts of the day, provide fresh water and take breaks in the shade. Check the sand temperature before your dog walks on it, and stop the activity if your dog appears unwell.

Follow the care instructions provided with each product. Where suitable, rinse off sand and salt water with fresh water and allow the item to dry fully before storing.

Remove loose dirt, sand and fur first. Clean the cover according to its product care instructions and allow it to dry completely before placing it back in your vehicle. Do not assume every cover is machine washable.

A protective car cover is designed to help protect vehicle surfaces. Do not assume it provides crash protection or restrains your dog in a collision. Use a suitable restraint system designed for your dog and vehicle.

Available payment methods are displayed at checkout. Payment options depend on the services enabled in our store and the options available for your transaction.

You can contact our team through our Contact Us page or email jr-coco@outlook.com. Please include your order number if your enquiry relates to an existing purchase.

We use relevant information to process orders, arrange delivery, provide customer support and operate our store. Information needed for fulfilment may be shared with Shopify, payment providers and our shipping partners. Please read our Privacy Policy for more details.